Return & Refund Policy

Last updated: 16‑10‑2025

1. Scope & Eligibility

• Returns and refunds are accepted only if the product is defective, damaged, or incorrect (wrong item delivered), within 7 days of delivery.
• Customized, personalized, engraved, or made‑to-order jewellery cannot be returned or refunded unless there is a verifiable manufacturing defect.
• Products must be returned in their original condition (unused, with original packaging, tags, certificates, etc.).

2. Initiating a Return

Contact us within the return period using the contact details below, providing:

• Order number
• Description of the issue
• Photographs (if applicable)

We will review your request and approve or reject the return based on our inspection.

3. Return Shipping

• Once approved, we will provide instructions or a return shipping label (if applicable).
• Unless the return is due to our mistake (defective or wrong item), you will bear the cost of return shipping.
• Use a tracked, insured courier service to protect the item in transit.

4. Inspection & Refund Processing

• After we receive the returned item, we will inspect it.
• If the return is valid, we will initiate the refund or exchange within 7 business days.
• Refunds will be made via the same payment method originally used (unless otherwise agreed).
• In cases of partial defects or acceptable variations, we may propose partial compensation instead of a full refund.

5. Refund Amount & Deductions

• A full refund will be issued for defective or incorrect items (excluding original shipping charge, unless we are at fault).
• For returns due to change of mind (if accepted), a restocking or handling fee may apply.
• Shipping, insurance, customs duties, or handling charges are non‑refundable.

6. Exchange Policy

• Where possible, we may offer an exchange or store credit instead of a refund (subject to stock availability).
• Exchanges follow the same return process. The new item will be dispatched after receipt and verification of the returned item.

7. Cancellation & Refund

• If you cancel before dispatch, we will refund the full amount (minus any payment gateway fees).
• If cancellation occurs after dispatch, you must return the product at your cost; refunds will be processed after inspection.

8. How Long Until Refund?

Refunds typically take 5–14 business days, depending on banking/payment systems. We will notify you when the refund is initiated.

9. Non‑Returnable / Non‑Refundable Items

• Jewellery that has been worn, altered, resized, or damaged by the customer.
• Customized or personalized items (unless defective).
• Gift cards or vouchers.
• Items sold under “clearance” or “final sale” (unless defective).

10. Contact Information

For all return, refund, or exchange queries, please reach us at:

SriAnubhav Jewellers
📍 Address: Periya Pallivasal Building, Big Bazaar St, Prakasam, Town Hall, Coimbatore, Tamil Nadu 641001
📞 Phone: 0422‑2300807
📧 Email: info@anubhavsilvers.com
🌐 https://srianubhavjewellers.com/contact.php